1. General points
DONG Energy (controller) registers personal data at www.dongenergy.dk and www.dongenergy.com so that we can provide our customers and other visitors with the best service.
For example, we record personal data when we receive notification of a change of address and brochure order forms, or if you create a user ID on our website.
DONG Energy records these data:
• Contact information: Name, address, telephone number and e-mail address. The reason we need to use this information is that we would like to be able to:
- send news items to everyone who expresses an interest
- deliver items and services to you
- supply power products, e.g. fixed-rate electricity for a period of time.
• read the meter for the purpose of settling your electricity consumption.
When you buy power on DONG Energy’s homepage, we record your date of birth. We do that in order to be able to credit-rate you in connection with your purchase.
You always have the option of accessing and inspecting the data we have recorded about you. You can lodge an objection to any registration under the rules of the Danish Personal Data Protection Act.
2. Cookies
A cookie is a tiny bit of information about the user in the form of a .txt file, which is exchanged between browser and server. We use two kinds of cookies.
In some of our web services we use "session cookies" so that we can send the right websites to the right person. The session cookie is temporary. It only exists for as long as the browser window is open, and it is deleted when the browser, e.g. Internet Explorer, is closed.
For pop-up windows and statistical purposes, we use permanent cookies which are stored on your computer. These prevent you from, e.g. seeing the same user survey several times after you have already answered or chosen not to participate.
Cookies cannot transmit viruses. The majority of browsers allow you to delete and manage cookies. You can read more about these options in the configuration manual of your browser.
3. Information will not be disclosed without your consent
DONG Energy neither sells nor discloses registered information without obtaining your consent first.
If you wish to change to a different electricity supplier, we will pass your customer data on to the new supplier. This is always done by arrangement with you.
4. How long does DONG Energy keep the registered personal data?
DONG Energy retains registered data for as long as necessary to be able to provide visitors to www.dongenergy.dk and www.dongenergy.com with good service:
Contact forms and competitions
Personal data recorded through contact forms are kept for one year. If you have written on the contact form that you are happy to receive news and information from DONG Energy by e-mail, e.g. about energy saving tips, energy-wise appliances and up-to-the-minute offers, we will hang on to the data until you yourself ask for them to be deleted.
Mail to DONG Energy’s Customer Centre
If you’re a customer with DONG Energy, we’ll keep your e-mails for as long as you’re a customer. According to the Danish Bookkeeping Act, DONG Energy must store some information for five years. This applies to your bills and invoices, for instance.
If you are not a customer, we will retain your e-mails for as long as is relevant to the matter in hand.
• User set-up
The information you provide when creating a user name and password for some of our services will be kept by us for as long as your user profile is active. Then we delete it.
• Opting for news mail
When you register for DONG Energy’s news mail, we keep your e-mail address until you cancel your registration.
5. DONG Energy registers visits to our website
DONG Energy uses a standard tool to register the number of visits to our website, the domains visitors come from and the pages they view at www.dongenergy.dk and www.dongenergy.com.
DONG Energy uses these statistics to improve and further hone our customer service.
6. Who has access to the information you enter?
The departments at DONG Energy that deal with servicing our customers have access to the personal data registered.
7. Security
DONG Energy stores the registered personal data in unencrypted form. Personal data are stored in databases protected from unauthorized access by means of user ID and password.
All communications in EnergyManager and Self-Service are encrypted at 128 bit level by means of SSL (Secure Socket Layer). That prevents any third-party from accessing data.