High customer satisfaction is a strategic goal for us: We want our customers to perceive DONG Energy as a simple, reliable and climate-friendly energy supplier. This is why we focus on our customer satisfaction programme called Customer Centricity.
We have systematised our work of understanding the needs of our customers and
strengthening our customer service. The purpose is to ensure that customers
enjoy high-level service every time they contact DONG Energy. Hence, our
employees are trained on a continuous basis in giving the customer the best
possible service based on the customer's wants and needs.